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English English

Terms & Conditions

In This Agreement, unless the context otherwise requires, the following expressions shall have the meanings set out against them:

Customer – The Person who places the order for the Goods
Goods – Computers Hardware parts purchased from the Company
Company – Cybermind Computer House Pte Ltd

 

Sales Agreement

• Goods sold are not refundable or exchangeable.

• If the customer defaults in any payment, the Customer shall become immediately liable and shall pay the Company the total outstanding balance for the goods purchased and a 2% monthly interest without any demand whatsoever. The Customer shall indemnify the Company in full legal costs incurred by the Company in the enforcement of its rights under this invoice against the Customer.

• All monies due for payment or unpaid on the sales invoice shall become immediately due and payable upon demand at anytime unless the Company cancels the invoice.

• All payments by cheques and other negotiable instruments are to be made payable to ‘CYBERMIND COMPUTER HOUSE PTE LTD’

• Customers, who request for exchange of products within 7 days for any other reason except manufacturing defects, will be subject to an administrative charge of 40% of the Goods present value. The product must be returned with it original packaging, accessories, warranty card, instruction manual and drivers in good undamaged condition.

• The Customer shall pay GST on the Goods at the time of purchase.

• Property and risk in the Goods shall pass to the Customer immediately upon acceptance of this invoice or collection of Goods.

• The Customer acknowledges the terms and conditions of this invoice and receives the Goods in good condition.

• The Customer shall indemnify the Company in full legal costs incurred by the Company in the enforcement of its rights under this invoice against the Customer.

 

Warranty Claims

• Goods that come with a valid Company’s warranty sticker can be submitted to the Company for warranty claims. For Goods that comes with a valid agent warranty card, Customer is required to approach the local distributor directly for warranty claims.

• If Goods submitted for warranty claims are found to be not faulty, a verification charge of S$10.00 will be levied.

• Any faulty parts which are sent for Return Merchandise Authorization (R.M.A) a period of 4 to 6 weeks is required for processing at the discretion of the Distributor or Manufacturer of the product. In exceptional cases the Company will notify the Customer directly.

• The Company may repair any defective product on an exchange basis, in the event that the original product is no longer available. The replaced Goods may be of different brand but have the same functionality. However the replaced goods may not necessarily be a new or unused part. The defective Goods removed shall become the property of the Company.

 

Parts Warranty

• All the Goods come with a 1 Year Manufacturers warranty except for speakers, keyboards, mouse and non approved power-supplies, which come with a 3 Month warranty.

• All the Goods come with a 1-to-1 Exchange within 7 days, if manufacturing defects are found and verified by the Company. All Exchanges are subject to stock availability, and the item is required to be returned with the full original packaging and without physical damages.

• Warranty is void for Goods that are found with physical damage, with serial number defaced or without the company warranty sticker.

• All faulty Goods which come with a local warranty card must be submitted directly to the distributor, unless purchase is within 7 days of purchase.

D.I.Y System Warranty

• Systems purchased without a service warranty, will come with hardware parts warranty only. If technical service is required for these systems, a diagnostic charge of S$30.00 will be chargeable.

• Systems that are not functioning properly within 7 Days of purchase can be sent to the Company for technical diagnostic. There will be no charges for hardware troubleshooting, however there will be a S$30.00 charge if software troubleshooting is required.

• System Service Warranty (Valid upon purchase of additional service warranty)

• Carry-In Services provided by the Company

• The Company shall provide all labours that it deems necessary to maintain in good operating condition systems that are covered under the carry-in service warranty.

• Maintenance service includes the diagnosis and correction of product malfunction and failures; Cleaning, lubrication, inspection and testing.

• Typical turnaround time for this service is 3 working days. Repairs involving intermittent failures may require an extended turnaround time.

 

Software

• The company parts and service warranty does not cover software troubleshooting under any circumstances. Services requested on software-related problems will be subject to an additional charge.

• In any circumstances, whereby the Customer requires the Company to install any software in their computers, it is required to be an ORIGINAL LEGAL COPY.

 

Delivery services

• Delivery service is chargeable at S$30.00 for big items to a local Singapore address. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

 

Pricing and Descriptions

• We only accept Cash, NETS & Corporate cheque payments for items listed on this website on Promotion. All pricing quoted are in Singapore Dollars.
• All Specifications and Pictures and Pricing are given as guidelines and may change without notice.
• For the Latest pricing contact our retail outlets.

 

Cancellation of Orders

• We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

 

Feedback

• We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us via Email: feedback@cybermind.com.sg or Fax: 63370882

• Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

 

 

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg